Pioneering Dubai Duty Free Visionary Colm McLoughlin Dies at 81
McLoughlin attributed much of DDF’s success to its dedicated employees.
Colm McLoughlin, the man who played a pivotal role in creating and expanding Dubai Duty Free (DDF) into a global success, passed away in the UK at the age of 81.
The news was confirmed by DDF on Thursday, with heartfelt tributes pouring in from colleagues and admirers worldwide.
Building a Legacy in Dubai Duty Free
McLoughlin was part of the original consultancy team from Aer Rianta, Ireland’s Airport Authority, brought in by the Dubai Government to establish a duty-free hub in 1983.
His leadership and commitment transformed DDF from its inception into one of the most profitable and respected duty-free operations globally.
After an illustrious 55-year career in the travel retail industry, he retired as executive vice chairman and CEO of DDF in May this year.
Tribute from Dubai Airports
On Thursday, Dubai Airports (DXB) commemorated McLoughlin as “a distinguished leader and a beloved figure in the travel retail community,” adding, “Colm’s warmth, wisdom, and dedication have inspired countless individuals.
His memory and contributions to our industry will be long cherished.” The statement extended condolences to McLoughlin’s family and the entire DDF team.
A Lifelong Passion for Dubai
Reflecting on his retirement in his final interview with Khaleej Times, McLoughlin shared his unwavering dedication to Dubai, citing the trust of Dubai’s leadership and the city’s unique business environment as the key reasons he never considered relocating.
“Opportunities came, but I had no interest because I enjoyed Dubai immensely and the freedom it gave me to fulfill my role,” he recalled.
He vividly remembered the early achievements, such as the first Dh1 million in daily sales, which has since grown to Dh20-21 million.
“Sheikh Mohammed wanted DDF to contribute to Dubai’s success,” he noted, emphasizing DDF’s involvement in sports sponsorships and promotional projects that generate an estimated $2 billion in annual media coverage for Dubai.
Success Through a Strong Team
81 years old McLoughlin attributed much of DDF’s success to its dedicated employees, emphasizing his commitment to staff well-being and internal promotion.
“Taking care of staff is essential. Our management has grown internally, with senior roles filled by individuals who started at entry levels,” he explained, adding that this approach helped foster loyalty and dedication.
DDF’s “dream team” management committee meets weekly to strategize and foster innovation, a practice McLoughlin valued highly.
Today, DDF employs 5,700 individuals from 55 countries, with last year’s sales reaching Dh7.8 billion across 21.5 million transactions. McLoughlin projected further growth, aiming for Dh8 billion in sales this year and anticipating the workforce would expand to 8,000 within the next decade.
From Ireland to Dubai
McLoughlin’s journey began at Shannon Airport, home to the world’s first duty-free shop. Initially sent as part of a team to establish DDF in 1983, McLoughlin intended to visit temporarily.
However, he was quickly asked to stay on permanently—a decision that would shape his life and career.
Reflecting on the vision that defined his journey, he remarked, “Dubai’s government was focused on making this city the best place for business and living.
Sheikh Mohammed’s desire for DDF to be the world’s best duty free was something we strived to fulfill, and I’m proud of what we achieved.”
Colm McLoughlin’s legacy endures, marked by his contributions to both DDF and Dubai’s reputation as a premier global destination.